FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

• When will my order ship?

  Once your payment has been confirmed, there is a maximum waiting period of 24 to 48 hours for the processing and dispatch of your order. Please note that weekends and holidays are excluded from this timeframe. Orders placed after 11 am PST will be dispatched on the following business day. For international orders from countries outside the U.S, shipping takes place 3 days after orders are placed. 

• Will I have to pay international taxes and duties?

  The total price includes taxes and duties, though not all currencies incorporate these fees. Dirt Free Spots has no authority over, nor liability for any taxes or duties applied to your package. You are accountable for any extra charges for customs clearance. Customs regulations vary greatly by country; kindly consult your local customs office for more details. Please note that occasionally customs agents may delay the delivery of certain packages.

  If you purchase in a currency other than USD, conversion is managed by any one of our partner currency conversion companies, so there’s usually a conversion fee covering processing and ensuring the exchange rate at checkout. It’s advisable to pay in the currency corresponding to your payment method. Opting for a different currency may result in additional fees from your bank for converting it back to your home currency.

• I need to change something on my order. How can I do that?

  Should you require alterations or wish to cancel your order, please get in touch with us promptly. Once your order has been processed by our fulfilment centre, we regret to inform you that we won’t be able to accommodate any modifications.

• My order status says "unfulfilled". What does that mean?

  “Unfulfilled” simply indicates that your order has been received successfully! Once your order is dispatched, you’ll be provided with a tracking number, and your order status will be updated to “fulfilled”.

• Why was my order cancelled?

  “If your order was unexpectedly terminated, it’s likely due to our fraud detection system flagging it as potentially fraudulent. If you’re confident this isn’t the case, we encourage you to place a new order using a Paypal account. If you don’t have a Paypal account, you can conveniently register at www.Paypal.com.”

• What type of vacuum cleaners do you offer?

  We offer virtually all types of vacuum cleaners, from bulky industry hoovers, corded stick, cordless, portable handheld, spot cleaners to robot vacuum cleaner. If its for cleaning and it using some form of suction force, then chances are you’ll find it here

• Is there warranty cover on vacuum cleaners sold by Dirt Free Spots?

  The Dirt Free Spots warranty offers coverage for manufacturer’s defects for a period of 12 months from the date of purchase through an authorized dealer. This warranty excludes damages caused by user misuse, water exposure, regular usage deterioration, battery issues, accidental glass breakage, surface scratches, strap wear, or theft. Proof of purchase must accompany all warranty claims. If you bought from our website, the order number will suffice; otherwise, for purchases made through other authorized sellers or retail outlets, direct contact with them is necessary as they manage their own warranty processes, returns, and exchanges.

• How do I become a Dirt Free Spots reseller? Do you have any authorized resellers?

  DFS welcomes B2B inquiries! If you’re interested in becoming an accredited distributor, ordering in large quantities, or seeking further details, kindly reach out to sales@dirtfreespots.com with the subsequent details: Company Name, Location, and Country; Point of Contact, Telephone, and Email. Feel free to provide any pertinent additional information, and our team will promptly respond to your query.

• Are there coupon exclusions?

  Discount coupons are not applicable to certain products, and in the majority of cases, they cannot be combined.

• What is your return and exchange policy?

  You have the option to return any newly purchased product within a 15-day window from the date of delivery and receive a complete refund. Our return policy extends to both domestic and international orders made on dirtfreespots.com, offering hassle-free returns at no cost to you. Please be aware that express shipping fees are non-refundable. For matters regarding warranties or replacement parts, please reach out to us at info@dirfreespots.com for guidance, as the procedure may vary.

  How to start my free return To begin the return process, you’ll need to locate your order number. Once you have it, generate and print your return label, then affix it securely onto your package. If feasible, utilize the original shipping materials from your order, ensuring to remove any previous labels before applying the new one. Drop off your package at any facility designated by the carrier specified on your label.

  Please take note of the following:

  • Ensure that you are only returning the item(s) specified on your return label; additional items may not be processed appropriately if no return has been requested.
  • Select the relevant reason for return from the dropdown menu to ensure smooth processing.
  • Allow up to 15 business days from the date of item delivery to our warehouse for processing.
  • Refunds will be issued back through the original method in which the first payment was made.
• Are there areas you don't ship to?

  Yes, we do not ship to certain islands, such as; US TERRITORIES: AMERICAN SAMOA, MICRONESIA, GUAM, NORTHERN MARIANA ISLAND, PALAU, US VIRGIN ISLANDS

• How are taxes and duties calculated?

  For Orders under the Duties Delivered Paid (DDP) scheme: Taxes and duties might be encompassed within the total cost, contingent upon the destination country outside the U.S. Should they not be covered in the price, they will be itemized during checkout.

  For Orders under the Duties Delivered Unpaid (DDU) scheme: You, as the customer, bear responsibility for any import duties, customs fees, and taxes imposed. Settlement of these charges is necessary for customs clearance upon arrival of your order.

• What can I do if my order arrives damaged?

  If you’ve received a faulty or damaged product, kindly contact our Customer Support team via email at info@dirtfreespots.com for assistance in resolving the matter. For additional warranty information, please refer to our FAQ page.